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Ask the Library

Questions, Suggestions or Complaints?

Please, take a look at the Corona Virus Updates web page first. Do you have any other question about our services or need help in searching for information? Ask the Library via:

Contact form

Do you have a question about our heritage collections? Then please contact the Allard Pierson Research Room directly.

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Do you prefer to speak to someone directly?

App or call us!

 

WhatsApp: 06 - 10 71 72 10 
On weekdays from 09:00 to 17:00.

Phone: 020 - 525 14 05
On weekdays from 09:00 to 18:30.

 

Frequently Asked Questions

Studying and Facilities

  • Can I study in the Library?

    Due to new corona measures following the latest press conference, it is not possible to study in the library. The amendments apply - until further notice - until Tuesday 2 March 2021.

    However, the Library has been able to make an exception for vulnerable students. Do you belong to this category? Then you can claim a study space at the University Library Singel. Reservations in advance are still required. Read more information on our web page about reserving a study space.

  • Can I print and / or copy in the Library?

    Due to new corona measures following the latest press conference, it is only possible to print and / or copy at the University Library Singel and the Library Learning Centre (REC H, Roeterseiland Campus). The amendments apply - until further notice - until Tuesday 2 March 2021.

    For all UvA buildings with printing facilities, please check out the UvA web page about Buildings and Facilities.

  • Can I borrow a Chromebook from the Library?

    The regular way of lending laptops with Chrome OS (Chromebooks) for one day is currently not possible. If you urgently need a Chromebook for a longer period, for example for an online exam or because your own laptop is under repair, you can submit a request via the Library contact form. The number of Chromebooks is limited. For those who need a laptop, there is the option to rent one via Studiepc.nl (with a discount via Surfspot).

  • Do I need to wear a face mask in the library?

    Yes. Face masks must be worn by everyone moving around inside the UvA buildings, including all library locations. You may remove your face mask once you have taken your seat. Do you prefer to keep it on? Then of course that is allowed.

 

Borrowing and Returns

  • Can I request and borrow books?

    Due to new corona measures following the latest press conference, only UvA students and staff can request books via CataloguePlus. Currently, the only available pick-up location is the University Library Singel.

    External borrowers may only return materials. This is possible at the University Library Singel.

    The amendments apply - until further notice - until Tuesday 2 March 2021.

    Please note: Books from the collection of the Amsterdam University of Applied Sciences (Hogeschool van Amsterdam) cannot be requested via CataloguePlus. UvA students and staff as well as external borrowers can visit the AUAS locations and borrow on site. UvA students and employees can also choose to request printed material from the AUAS via our contact form.

  • How long does it take to deliver my books?

    Due to the corona period and measures taken, the delivery of material may take longer than you are used to. When the material is ready for you, you will receive a pick-up notification by email.

  • Due to corona measures, I am unable to visit the library to return my books. What should I do?

    Materials that are not reserved, can be renewed. Please contact us for this via the contact form. For those who are unable to return books at the UB Singel, there is an option to send them to us by post. Please, send them to:

    Universiteitsbibliotheek van Amsterdam
    Postbus 19185
    1000 GD Amsterdam

    Some postal services (e.g. DHL) do not deliver to p.o. boxes (postbussen). In that case, send your package to:

    Universiteit van Amsterdam
    Reference Postbus 19185 (Universiteitsbibliotheek)
    Tafelbergweg 51
    1105 BD Amsterdam

    Due to the processing time of the mail, it may take some time for the books to be removed from your account.

  • What can I do as an external borrower?

    Under external borrowers are understood: private borrowers, alumni and borrowers from other universities or affiliated institutions.

    Due to new corona measures following the latest press conference, external borrowers can only make use of the possibility to return books at the University Library Singel. For external users it is not possible to make use of study spaces in the library, nor in the University Library Singel. The amendments apply - until further notice - until Tuesday 2 March 2021.

    Please read the news item on this topic.