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Ask the Library

Questions, Suggestions or Complaints?

Please, take a look at the Corona Virus Updates web page first.

Contact form

Do you have a question about our heritage collections? Then please contact the Allard Pierson Research Room directly.

Do you prefer to speak to someone directly?

App or call us!

WhatsApp: 06 - 10 71 72 10 
On weekdays from 09:00 to 17:00.

Phone: 020 - 525 14 05
On weekdays from 09:00 to 18:30.

Frequently Asked Questions

Studying and Facilities

  • Can I borrow a Chromebook from the Library?

    The regular way of lending laptops with Chrome OS (Chromebooks) for one day is currently not possible. If you urgently need a Chromebook for a longer period, for example for an online exam or because your own laptop is under repair, you can submit a request via the contact form. The number of Chromebooks is limited. For those who need a laptop, there is the option to rent one via (with a discount via Surfspot).

Borrowing and Returns

  • Can I request and borrow books?

    UvA students and staff and external borrowers can request printed materials via CataloguePlus and collect materials from different pick-up locations. External borrowers can only collect materials from the University Library Singel.

    The open collections at the various library locations have limited access. Do you urgently need material from the open collections that cannot be requested via CataloguePlus? Please contact us by telephone on (+31)20 525 1405 to make a reservation for an inspection place.

    Heritage materials and special collections can be viewed in the Allard Pierson research room. Reserving a workplace in advance is mandatory.

    Books from the collection of the Amsterdam University of Applied Sciences (Hogeschool van Amsterdam) cannot be requested via CataloguePlus. UvA students and staff as well as external borrowers can visit the AUAS locations and borrow on site. UvA students and employees can also choose to request printed material from the AUAS via our contact form. It is also possible to pick up books yourself at the AUAS locations. For more information, see:

  • How long does it take to deliver my books?

    Due to the corona period and measures taken, the delivery of material may take longer than you are used to. When the material is ready for you, you will receive a pick-up notification by email.

  • Due to corona measures, I am unable to visit the library to return my books. What should I do?

    Materials that are not reserved by another borrower, can be renewed. Please contact us for this via the contact form. For those who are unable to return books at the UB Singel, there is an option to send them to us by post. Please, send them to:

    Universiteitsbibliotheek van Amsterdam
    Postbus 19185
    1000 GD Amsterdam

    Some postal services (e.g. DHL) do not deliver to p.o. boxes (postbussen). In that case, send your package to:

    Universiteit van Amsterdam
    Reference Postbus 19185 (Universiteitsbibliotheek)
    Tafelbergweg 51
    1105 BD Amsterdam

    Due to the processing time of the mail, it may take some time for the books to be removed from your account.

  • What can I do as an external borrower?

    Under external borrowers are understood: private borrowers, alumni and borrowers from other universities or affiliated institutions.

    External borrowers can again request printed materials via CataloguePlus and collect them at the University Library Singel. Returns are also only possible at the University Library Singel. In addition, external borrowers can view heritage materials and special collections in the Allard Pierson research room. It is mandatory to reserve a workplace in advance via the Allard Pierson website.

    External borrowers who want to consult the digital collection can reserve a collection PC. A reservation can also be made to consult the inspection materials from the open collections on the University Library Singel. In both cases, reservations can be made by telephone on (+31)20 525 1405.

    It is not possible for external borrowers to study in the library or to reserve a study place.